Walk through a complete MSP workflow — from managing multiple customers and clusters, to real-time alerts, LCM recommendations, capacity planning, and AI-assisted operations.
One platform manages all your customers and clusters. Each customer is isolated — engineers see only what they’re assigned.
Click into any cluster for a complete real-time view — CPU, memory, storage, VM inventory, HA status, and active alerts. Data polled every 5 minutes via the NIA-AI agent.
The NIA-AI Alert Engine analyzes every alert using Qwen2.5:14b — classifying severity, correlating related alerts, and suggesting remediation steps. Notifications go to Email, Slack, or Teams.
ncli cluster edit-params external-ip-address=192.168.12.34
Every cluster has an embedded AI assistant with full real-time awareness of cluster state. Ask in plain English — it diagnoses, recommends, and can take action.
NIA-AI scans every cluster’s software inventory and uses AI to recommend upgrade paths — checking compatibility before suggesting any action.
NIA-AI calculates storage runway, CPU and memory headroom across all clusters — with AI-generated recommendations for each customer.
Sign in to NIA-AI or book a live walkthrough with the Konverge team.